Robin Hysick
Senior IT Management Consultant
Pink Elephant
Date: Thursday, May 23, 2024
Time: 12:00pm New York | 5:00pm London
Successful day-to-day leadership is about being an effective communicator, an inspirational and visible leader of people, and it is also about addressing the all-important (but often forgotten!) component of culture. These are all even more critical when leading organizational change.
If you are a manager at any level of your IT organization who is currently leading any aspect of a change (and today, it’s an ongoing occurrence!), understanding a formal change model is a must-know, not a nice-to-know. In this not-to-be-missed webinar, Robin takes you through the 20/20 change model, which is comprised of guidance based on our own vast implementation experience, along with more traditional and relevant academic teachings.
This overview is taken from the content that is part of Pink’s certification course, Organizational Change Management, and is part of PDC’s integratedITSM™ designation scheme.
Robin holds multiple industry certifications and has an MBA in organizational behavior. She is an ITSM Hall of Fame award recipient with more than 30 years of industry experience and is highly regarded as one of the world’s most knowledgeable ITSM experts.
Troy DuMoulin
Vice President, Research and Development
Pink Elephant
Date: Thursday, May 30, 2024
Time: 12:00pm New York | 5:00pm London
Troy is one of the world’s foremost and respected IT service management experts and a Lean IT author.
Lean thinking and practice have significantly influenced all modern IT management frameworks, making it a crucial factor in enabling integrated IT service management. Originally derived from the manufacturing industry, these principles have been successfully applied to all industries to support prioritized waste elimination, continuous improvement, and focused value creation.
However, while many IT management models endorse continuous improvement, Lean also offers specific approaches and practical techniques. One example of this is the kaizen event that includes the activity of value stream mapping. While value stream mapping is a popular way to visualize and identify improvement opportunities, it is best applied within the context of a holistic problem-solving process. Lean/Six Sigma Kaizen events consist of five phases starting with a problem statement and progressing toward embedded improvement implementation.
Join Troy in this informative webinar where he will position and share Lean continuous improvement techniques such as:
Effectively using these related techniques can help organizations establish and sustain improvements to streamline operations, minimize unnecessary complexity, and elevate customer satisfaction to new heights.
This overview is taken from the content that is part of Pink’s certification course, Lean IT Essentials, and is part of PDC’s integratedITSM™ designation scheme.